Before any item is posted to the website, it is reviewed by our team of authenticators who specialize in that brand to confirm its authenticity. We are so confident that all items are authentic that we offer a lifetime return policy should any items we sell be proven to be non-authentic. Each item goes through a rigorous brand-specific authentication process, and is inspected by two skilled authenticators, so we guarantee the authenticity of all the items on our site.
Handbags and Accessories which do not meet our internal standards for condition, value, or style are sold on eBay under the userID 'fashionphileoutlet'. These items will be from the same brands (LV, Chanel, Prada, Gucci, etc.) that are found on our main website and are still backed by our lifetime guarantee of authenticity. They will likely be items that are not in top condition, so buyers should carefully read the descriptions. Items listed on FashionphileOutlet are typically posted for live 10-day auctions on Fridays, ending 10 on Mondays. The bidding starts at $9.95 and there is NO RESERVE! That's right, No Reserve -- you could find some really amazing deals this way! You will find a link to Any inquiries about Fashionphile Outlet should be sent to [email protected] . FashionphileOutlet live auctions on eBay on the "Discounted" section on top menu bar of fashionphile.com. PLEASE NOTE: Fashionphile Outlet items may not be brought in to our showrooms for payment. They need to be mailed to our Carlsbad, CA processing facility.
You have 30 days from the date your purchase ships to return the item for a full refund with the tags attached; Be advised that if your return is a layaway purchase a 10% return fee will apply. Refunds will be processed within 24 hours of receipt back onto the form of payment used; be advised that it may take your financial institution up to 5 business days to reflect the refunded amount. To help avoid unnecessary returns, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).
We place a security tag on each item we sell. It will not damage the handbag or item in anyway, and is easy to remove with scissors. The hang tag is not re-attachable. If you wish to return a handbag or item for any reason it must have this tag attached.
<li>American Express</li> <li>Discover</li> <li>MasterCard</li> <li>Visa</li> <li>PayPal</li> <li>Wire Transfers</li> <li>Fashionphile Gift Cards</li> </ul>
Yes. At Fashionphile your privacy and security are important to us. Our secure online checkout system is provided by PayPal.
You may use a credit card-issued gift card or a Fashionphile-issued gift card. Items purchased with a gift card that are returned, or canceled, will have the funds refunded back to the gift card used to purchase the item(s). Please do not discard gift cards used for payments until you are certain you will be keeping the item you purchased. Fashionphile is not responsible for lost or stolen gift cards, before or after a purchase.
Fashionphile is required by law to charge sales tax on orders shipped to the State of California.
Yes. Customers may choose to pay and pick up an item(s) directly from one of our Fashionphile Showrooms. Please contact our Showroom prior to arrival to ensure the item you are purchasing is located at the showroom you will be visiting. We have three Showrooms and each location displays different unique items.
Indefinitely. There is no time constraint on how long an item remains in your cart. It will stay there until it sells to someone else who also has it in their cart or when you remove it. Each item in our inventory is one of a kind. We'd love it if everyone was able to get the must have bag but sometimes it comes down to who is quicker on the draw. You will be able to view how many other people currently have the same item in their cart when beginning your purchase. Create alerts for yourself to be notified when an item you're looking for comes in, check often, act fast and good luck.
All orders that have not been shipped may be canceled via email at [email protected] or by phone at 866-GOT-LUXE. Please have your order number available when contacting Fashionphile for cancelation.
We do not negotiate pricing. Prices are fixed at the amount indicated on the website. Some prices may be lowered by 10%, 20%, or 30% if they have been available for sale for an extended period of time. Please check the "Discounted" tab, located on the menu bar, to view these discounted items.
Fashionphile does not offer regular sales events. We discount select items after they have been available for an extended period of time on our website. Items which have been available for 30 days get discounted 10%; at 45 days they are discounted 20% and after 60 days the prices are discounted 30% off of the original price.
Fashionphile buyers research recent sales of comparable items and consider the retail value of the item, the condition and rarity, and current fashion trends. Other considerations when pricing are our own record of sales and online sales and auctions.
Although most items sold by Fashionphile are marked 60% to 80% below their original retail price, some items may be priced higher than the original retail price due to:<br>Vintage & Rarity - Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.<br>Sold Out Item - When a particular item sells out completely at department stores, boutiques, or online, the item value may increase beyond its original retail price due to its scarcity and demand.<br>Dated Price Tags - Some items are several years old and have their original price tag attached reflecting a retail price from years ago. Due to price increases these items are now valued above the original attached price tag.
We do! Items available for layaway must have been listed on Fashionphile's website for a minimum of 5 days before they become eligible for layaway. At checkout you will be asked if you would like to buy the item on layaway. Items purchased on eBay are not eligible for layaway at checkout, please contact us at 866-GOT-LUXE if you desire to put an eBay item on layaway.
25% of the purchase price (item sale price, shipping, and tax (if applicable) is required for a down payment to begin your layaway. Payment must be made in full within 60 days of the layaway start date. Fashionphile reserves the right to remove any item from layaway eligibility.
Payment must be made in full within 60 days from the date of initial payment. If the 60 day period expires without full payment, your deposit made will be refunded to you, minus the non-refundable portion (described below).<br>The buyer (you) determines payment schedule.<br>Payment amounts must be greater than $50 unless the remaining amount is less than $50.<br>Payments may be made with: Fashionphile Account Balance, credit card, PayPal, or Bank Wire.
10% of the total bags purchase price will be non-refundable in the event the layaway is canceled, returned or exchanged. These fees exist because we pay the consigner immediately after an item is put on layaway with the assumption that a layaway item will be paid in full. To help avoid paying the fee, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).<br>Changing items during the duration of a layaway is treated as cancellation. The 10% fee will apply.<br>The amount paid for a canceled layaway cannot be transferred to a new layaway, it will be refunded to the original form of payment.<br>If full payment is not received by the end of the 60th day initial payment, the layaway will automatically cancel and the item will be placed back in our inventory to be sold. You will be refunded all payments made up to that date, minus the 10% non-refundable portion described above.
If a layaway is canceled, returned or exchanged, 10% of the item purchase price is kept as Layaway cancelation fee. Changing items during a layaway is treated as a cancellation and the 10% fee will apply.
We do not allow extensions on layaway items. However, if you need more time than 60 days, you may cancel your layaway and re-purchase it. This will be subject to the 10% layaway cancellation fee.
You have 30 days from the date your purchase ships to return the item for a full refund with the tags attached; 10% of the total bags purchase price will be non-refundable in the event the layaway is canceled, returned or exchanged. Refunds will be processed within 24 hours of receipt back onto the form of payment used; be advised that it may take your financial institution up to 5 business days to reflect the refunded amount. To help avoid unnecessary returns, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).
We are not able to split payments on any individual layaway transaction. Payments for the down payment or future payments must be made with a single credit card or Paypal Transaction. Your Fashionphile Account Balance may be used at any time toward layaway payments.
Shipping & Customs
Items are generally shipped within 1 business day following receipt of payment and approval. Deliveries are based on business days (Mon-Fri except Holidays).
Items are shipped via FedEx or USPS. You select the shipping priority and service at checkout; Ground, 2 Day, Overnight, or International Economy. All packages are sent with signature confirmation for security reasons.
Standard US domestic ground shipping is <strong>FREE</strong>. Express & International shipping prices are determined by item size & destination so please refer to our <span style="text-decoration: underline;"><a href="/shipping">shipping page</a></span> for a specific price quote.
We love our international buyers, unfortunately due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).
We are happy to accommodate combined shipping on multiple items and/or orders. Please contact us at 1-310-279-1136, or 1-866-GOT LUXE, if you would like us to ship items together or hold part of an order. Separate orders to the same customer will not automatically ship as a combined delivery.
We ship almost everywhere, however, a few countries have customs policies that have made shipping luxury brand items very difficult. For this reason, we may not be able to ship items to France, Germany, Spain, Italy, or South America.
You as the customer will be responsible for any duties and taxes imposed by your country upon delivery of your item, Fashionphile does not have any foresight in regards to the potential fees. All items will be declared at full purchase price when shipped outside of the United States.