Customer Bill of Rights

• We believe that your online shopping experience should be just as enjoyable, if not more, than your experience at the luxury boutiques that sell these bags. We have created this Customer Bill of Rights to insure that your experience with Fashionphile exceeds your expectations for online shopping.
• As our valued customer, you are entitled to:
  Authentic Merchandise: All of our items have been thoroughly inspected by an authenticity expert before they are posted online. Our authenticity pledge is backed up by our money-back guarantee...but don't just take it from us, feel free to browse the thousands positive feedback comments our customers have left us after receiving their authentic items.
• Fast, Secure Shipping: Not only do we ship daily, we take on the additional expense to send each package by 2nd0-Day Air mail, insured and requiring signature confirmation upon arrival. This insures that your precious item will not be left outside when you're not home, and that you won't have to wait very long at all to get your new bag!
• Careful, Attractive Packaging: Each item is carefully wrapped in tissue, then covered in a protective pink bag (size permitting) to keep off any moisture. Bags that are susceptible to creasing and folding are stuffed so they retain their shape during transit, even large items such as Buckets, Randonnees, keepalls, etc.
• Return Policy: You may return any item within 7 days of receipt for a full refund, NO QUESTIONS ASKED (Okay, . . we do reserve the right to at least ask why, so we can better serve you the next time).
• Recycle Privileges (consignment): After you've all the use you need from your FASHIONPHILE purchase, you may send the item back to us to be re-sold to a new buyer, and you will keep 75% of the re-sale price. (Inquire for details about our "Recycle Program" at consign@fashionphile.com.)