COVID-19 Updates

Updated on May 18, 2020

You are all in our thoughts. FASHIONPHILE is taking every precaution to ensure we do our part in slowing the spread of COVID-19. We are actively listening for updates and are complying with direction from the CDC, local authorities, and health agencies. 

 

Our online shopping and selling are open! We have made necessary adjustments to our services for everyone’s safety. Please reference the details below.

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Showrooms and Studios

The FASHIONPHILE Showroom at Carlsbad is open for Dropoff and Pickup by appointment only.

The FASHIONPHILE Studio at Neiman Marcus Dallas NorthPark is open for all services by appointment only.

The FASHIONPHILE Studios at Neiman Marcus Newport Beach and Beverly Hills are open for Dropoff and Pickup by appointment only.

The FASHIONPHILE Studio at Neiman Marcus San Francisco is temporarily closed and will reopen after 5/30**.

The FASHIONPHILE Showroom at NYC is temporarily closed and will reopen after 5/30**.

** These are estimated dates and are likely to be extended in accordance with new information.


Quotes

Our team is committed more than ever to serving you. We are happy to provide an online quote when selling your item with us and you can even request a free UPS home pickup to ship us your item without leaving the house. To better process your package, please use the FASHIONPHILE provided shipping label. 


Seller Payments

It is our goal to issue payments as soon as possible, which is why FASHIONPHILE issues payments on a daily basis. Buyout payments are processed after the item has been received and certified for authenticity by FASHIONPHILE. Note that authentication may take one or several days, depending on the brand. Payment is processed for Consignment items after the item has been purchased and delivered to the buyer. 


Returns

We understand that this is a trying time for everyone, and we absolutely do not want anyone to leave the house for our returns. We are still accepting returns within our Return PolicyPlease use the FASHIONPHILE provided shipping label. 

 

With all of the above precautions, we are doing all that we can to keep our community safe. Please be patient with our day-to-day operations at this time.

If you have any questions please reach out to [email protected].

 

 

 

#FASHIONPHILE