COVID-19 Updates

Updated on September 29, 2020

You are all in our thoughts. FASHIONPHILE is taking every precaution to ensure we do our part in slowing the spread of COVID-19. We are actively listening for updates and are complying with direction from the CDC, local authorities, and health agencies. 

 

Our online shopping and selling are open! We have made necessary adjustments to our services for everyone’s safety. Please be advised, we are still working with extremely limited staff due to strict COVID-19 safety regulations. Processing currently exceeds our normal timeframes.

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Showrooms and Selling Studios

All FASHIONPHILE Showrooms and Selling Studios at Neiman Marcus locations are open for all services by appointment only.

 

Quotes

Our team is committed more than ever to serving you. We are happy to provide an online quote when selling your item with us and you can even request a free UPS home pickup to ship us your item without leaving the house. To better process your package, please use the FASHIONPHILE provided shipping label. 

 

Selling & Returns
When sending in your items that you are either selling or returning please be advised that processing times exceed our normal time frames. Please allow up to 2 weeks after items have been delivered to be checked in and processed. We thank you for your understanding and patience. 

We are still accepting returns within our Return PolicyPlease use the FASHIONPHILE provided shipping label. 


Seller Payments

It is our goal to issue payments as soon as possible, which is why FASHIONPHILE issues payments on a daily basis. Buyout payments are processed after the item has been received and certified for authenticity by FASHIONPHILE. Note that authentication may take several days, depending on the brand. Payment is processed for Consignment items after the item has been purchased and delivered to the buyer. 

 

With all of the above precautions, we are doing all that we can to keep our community safe. Please be patient with our day-to-day operations at this time.

If you have any questions please reach out to [email protected].

 

 

 

#FASHIONPHILE