COVID-19 Updates

Updated on March 24, 2020

You are all in our thoughts. FASHIONPHILE is taking every precaution to ensure we do our part in slowing the spread of COVID-19. We are actively listening for updates and are complying with direction from the CDC, local authorities and health agencies. Below are just a few of the precautions that we are taking.

 

In compliance with California's “Stay At Home” order, FASHIONPHILE Headquarters is temporarily closed. Our online shopping is still open! Orders will be shipped, but please expect delays. Some services have necessary adjustments that have been implemented. Please reference the details below.

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Showrooms and Studios
All FASHIONPHILE Showroom and Studios are temporarily closed and will reopen after 3/31**. This is not a decision we made lightly, but we are proceeding with an abundance of caution and happy to join our community in an effort to flatten the curve.

*San Francisco Neiman Marcus Selling Studio closed through 4/7
* Beverly Hills Neiman Marcus Selling Studio closed through 4/19

** These are estimated dates and are likely to be extended in accordance with new information.


Quotes
Our team is committed more than ever to serving you. We are happy to provide an online quote when selling your item with us and you can even ship to our facility during this time. To better process your inbound package, please affix your Fashionphile shipping barcode directly onto your box with a clear plastic address pouch or tape. However, in compliance with California’s “Stay At Home” order, we will not be able to process and authenticate your item until after 3/31**. In order to pay you for your item, it must be authenticated first which will happen after 3/31**.


Seller Payments
You are important to us, and so is issuing your payment as quickly as possible. In order to pay you for your item, it must be authenticated first which will happen after 3/31**.


Returns

We understand that this is a trying time for everyone, and we absolutely do not want anyone to leave the house for our returns. We are still accepting returns within our Return Policy. For an extension on your return, please check your Account, in My Purchases for details. Returned item(s) will be stored safely in our building until we can process them after 3/31**. Please use the FASHIONPHILE provided shipping label. 
** These are estimated dates and are likely to be extended in accordance with new information.

With all of the above precautions, we are doing all that we can to keep our community safe. Please be patient with our day-to-day operations at this time.

If you have any questions please reach out to [email protected].

 

 

 

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