Yes. At Fashionphile your privacy and security are important to us. Our secure online checkout system is provided by PayPal.
Before any item is posted to the website, it is reviewed by our team of authenticators who specialize in that brand to confirm its authenticity. We are so confident that all items are authentic that we offer a lifetime return policy should any items we sell be proven to be non-authentic. Each item goes through a rigorous brand-specific authentication process, and is inspected by two skilled authenticators, so we guarantee the authenticity of all items on our site.
Indefinitely. There is no time constraint on how long an item remains in your cart. It will stay there until it sells to someone else who also has it in their cart or when you remove it. Each item in our inventory is one of a kind. We'd love it if everyone was able to get the must have bag but sometimes it comes down to who is quicker on the draw. You will be able to view how many other people currently have the same item in their cart when beginning your purchase. Create alerts for yourself to be notified when an item you're looking for comes in, check often, act fast and good luck.
We place a security tag on each item we sell. It will not damage the handbag or item in anyway, and is easy to remove with scissors. The hang tag is not re-attachable. If you wish to return a handbag or item for any reason it must have this tag attached.
You have 30 days from the date your purchase ships to return item(s) for a full refund. Only items with the tags attached will be accepted for return. Be advised that if your return is a layaway purchase, a 10% return fee will apply.
Once returns are received, inspection of your returned item(s) can take between 3-4 days. Following inspection and return acceptance, refunds are processed back onto the original form of payment used. It's important to note that it may take your financial institution up to 5 business days to reflect the refunded amount. For fine jewelry and watches returned within our showrooms, refunds will only be processed once the item(s) have been received back at our headquarters for inspection and acceptance.
To avoid unnecessary returns, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).Gift cards are not returnable.
All orders that have not been shipped may be canceled via email at [email protected]
or by phone at 866-GOT-LUXE. Please have your order number available when contacting Fashionphile for cancelation.
Yes. Customers may choose to pay and pick up an item(s) directly from one of our Fashionphile Showrooms. Please contact our Showroom prior to arrival to ensure the item you are purchasing is located at the showroom you will be visiting. We have four Showrooms and each location displays different unique items.
Fashionphile is required by law to charge sales tax on orders shipped to the following states:
You may use a credit card-issued gift card or a Fashionphile-issued gift card. Items purchased with a gift card that are returned, or canceled, will have the funds refunded back to the gift card used to purchase the item(s). Please do not discard gift cards used for payments until you are certain you will be keeping the item you purchased. Fashionphile is not responsible for lost or stolen gift cards, before or after a purchase.
FASHIONPHILE Outlet offers pre-owned handbags and accessories that don’t quite meet the condition, style, or price point standards for FASHIONPHILE, giving you an opportunity to score the same ultra-luxury brands you love at an amazing price. From Chanel to Gucci and Louis Vuitton, these beauties still have a lot of life in them – so be sure to carefully read product descriptions and inspect all photos, but rest assured that your FASHIONPHILE Outlet purchase is backed by our lifetime guarantee of authenticity. You can find FASHIONPHILE Outlet at outlet.fashionphile.com or by visiting “Shop Our Outlet” under “Discounted” on fashionphile.com.
Email [email protected]
with any inquiries.
- American Express
- Fashionphile Gift Cards
Pricing & Payment
We do not negotiate pricing for FASHIONPHILE or FASHIONPHILE Outlet. Prices are fixed at the amount indicated on the website. On FASHIONPHILE, some prices may be lowered by 10%, 20%, or 30% if they have been available for sale for an extended period of time. Please check the "Discounted" tab, located on the menu bar, to view these discounted items. After 30 days, FASHIONPHILE Outlet items go into Last Call mode with daily discounts applied for 10 days until they sell.
FASHIONPHILE does not offer regular sales events. We discount select items after they have been available for an extended period of time on our website. Items which have been available for 30 days get discounted 10%; at 60 days they are discounted 20% and after 90 days the prices are discounted 30% off of the original price.
FASHIONPHILE Outlet items have their own mark down schedule and represent our deepest discounts and best deals. After 30 days, unsold FASHIONPHILE Outlet items go into Last Call mode, with daily discounts applied for 10 days until they sell.
Fashionphile buyers research recent sales of comparable items and consider the retail value of the item, the condition and rarity, and current fashion trends. Other considerations when pricing are our own record of sales and online sales and auctions.
Although most items sold by Fashionphile are marked 60% to 80% below their original retail price, some items may be priced higher than the original retail price due to:
Vintage & Rarity - Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.
Sold Out Item - When a particular item sells out completely at department stores, boutiques, or online, the item value may increase beyond its original retail price due to its scarcity and demand.
Dated Price Tags - Some items are several years old and have their original price tag attached reflecting a retail price from years ago. Due to price increases these items are now valued above the original attached price tag.
We do! Items available for layaway must have been listed on Fashionphile's website for a minimum of 5 days before they become eligible for layaway. At checkout you will be asked if you would like to buy the item on layaway.
You will have 60 days to pay the balance and the item will be sent to you after the final payment is complete.
Payment must be made in full within 60 days from the date of initial payment. If the 60 day period expires without full payment, your deposit made will be refunded to you, minus the non-refundable portion (described below).
The buyer (you) determines payment schedule.
Payment amounts must be greater than $50 unless the remaining amount is less than $50.
Payments may be made with: Fashionphile Account Balance, credit card, or PayPal.
We do not allow extensions on layaway items. However, if you need more time than 60 days, you may cancel your layaway and re-purchase it. This will be subject to the 10% layaway cancellation fee.
You have 30 days from the date your purchase ships to return the item for a full refund with the tags attached; 10% of the total bags purchase price will be non-refundable in the event the layaway is canceled, returned or exchanged.
Refunds will be processed within 24 hours of receipt back onto the form of payment used; be advised that it may take your financial institution up to 5 business days to reflect the refunded amount. To help avoid unnecessary returns, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).
If a layaway is canceled, returned or exchanged, 10% of the item purchase price is kept as Layaway cancelation fee. Changing items during a layaway is treated as a cancellation and the 10% fee will apply.
Fashionphile's layaway program is FREE to use! 25% of the purchase price, which includes the item sale price, shipping, and tax (if applicable) is required for a down payment to begin your layaway. Payment must be made in full within 60 days of the layaway start date. While you can make as many payments as you need, each payment must be $50 or more, with the exception of a final payment on a balance that is less than $50. Layaway items are shipped after the final payment is complete. Fashionphile reserves the right to remove any item from layaway eligibility.
10% of the total bags purchase price will be non-refundable in the event the layaway is canceled, returned or exchanged. These fees exist because we pay the consigner immediately after an item is put on layaway with the assumption that a layaway item will be paid in full. To help avoid paying the fee, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).
Changing items during the duration of a layaway is treated as cancellation. The 10% fee will apply.
The amount paid for a canceled layaway cannot be transferred to a new layaway, it will be refunded to the original form of payment.
If full payment is not received by the end of the 60th day initial payment, the layaway will automatically cancel and the item will be placed back in our inventory to be sold. You will be refunded all payments made up to that date, minus the 10% non-refundable portion described above.
We are not able to split payments on any individual layaway transaction. Payments for the down payment or future payments must be made with a single credit card or Paypal Transaction. Your Fashionphile Account Balance may be used at any time toward layaway payments.
Shipping & Customs
You as the customer will be responsible for any duties and taxes imposed by your country upon delivery of your item, Fashionphile does not have any foresight in regards to the potential fees. All items will be declared at full purchase price when shipped outside of the United States.
Standard US domestic ground shipping is FREE
. Express & International shipping prices are determined by item size & destination so please refer to our shipping page
for a specific price quote.
We ship almost everywhere, however, a few countries have customs policies that have made shipping luxury brand items very difficult. For this reason, we may not be able to ship items to Africa, Latin America, parts of Europe, Asia, and the Middle East.
We love our international buyers, unfortunately due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).
We are happy to accommodate combined shipping on multiple items and/or orders. Please contact us at 1-310-279-1136, or 1-866-GOT LUXE, if you would like us to ship items together or hold part of an order. Separate orders to the same customer will not automatically ship as a combined delivery.
Items are shipped via UPS. You select the shipping priority and service at checkout; Ground, 2 Day, Overnight, or International Economy. All packages are sent with signature confirmation for security reasons.
Items are generally shipped within 1 business day following receipt of payment and approval. Deliveries are based on business days (Mon-Fri except Holidays).* Holiday Shipping Policy: While we guarantee our ship times to ensure delivery by Christmas on domestic orders placed with 2-Day Shipping before 12/19/18 at 11:59p PST, we sadly cannot guarantee against any weather delays, UPS issues, or other factors beyond our control. Get your orders in early to ensure your gifts arrive in time!