General

FASHIONPHILE is required by law to charge sales tax on orders shipped to the following states:

Alabama
Arizona
Arkansas
California
Colorado
Connecticut
District of Columbia
Georgia
Hawaii
Iowa
Idaho
Illinois
Indiana
Kentucky
Louisiana
Maine
Massachusetts
Maryland
Michigan
Minnesota
Mississippi
North Carolina
Nebraska
New Jersey
New Mexico
New York
Nevada
North Dakota
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
West Virginia

For each of these states, sales tax is charged according to the rate of the city to which orders are shipped.
Yes. Each item we sell goes through a rigorous brand-specific authentication by multiple expert authenticators. We are so confident that all items are authentic that we offer a lifetime return policy should any items we sell be proven to be non-authentic.
FASHIONPHILE merchandise will not be sold at Neiman Marcus stores, but in the future, we envision adding new offerings, such as luxury product drop off at select Neiman Marcus locations for direct shipment to FASHIONPHILE. In addition, we will expand payment options for sellers, including an increased buyout price for those who opt to receive payment in Neiman Marcus gift cards.
FASHIONPHILE Outlet offers pre-owned handbags and accessories that don’t quite meet the condition, style, or price point standards for FASHIONPHILE, giving you an opportunity to score the same ultra-luxury brands you love at an amazing price. From Chanel to Gucci and Louis Vuitton, these beauties still have a lot of life in them – so be sure to carefully read product descriptions and inspect all photos, but rest assured that your FASHIONPHILE Outlet purchase is backed by our lifetime guarantee of authenticity. You can find FASHIONPHILE Outlet at outlet.fashionphile.com or by visiting “Shop Our Outlet” under “Discounted” on fashionphile.com. Email [email protected] with any inquiries.
  • Selling Studios. FASHIONPHILE has opened and will continue to open physical studios within select Neiman Marcus retail locations. Selling Studios serve as spaces for customers to sell their pre-owned luxury accessories to FASHIONPHILE. These locations are staffed by FASHIONPHILE employees. Our Selling Studios are here to help you sell your luxury items. FASHIONPHILE does not offer any items for sale in these co-branded Studios. .
  • Neiman Marcus gift cards. FASHIONPHILE now issues Neiman Marcus gift cards as an optional payment method to all customers who sell to FASHIONPHILE. Customers who opt to be paid in Neiman Marcus gift cards enjoy an extra 10% bonus on the gift card value.
  • Buy Online, Pick Up In-Store. Customers who purchase online from FASHIONPHILE are able to opt for their order to be shipped to select Neiman Marcus locations for pickup.
  • Dropoffs. Customers selling their pre-owned accessories to FASHIONPHILE may drop their items off at select Neiman Marcus locations. Dropoffs differ from Selling Studio appointments as items dropped off have already been valued and quoted digitally.
  • Service Desks. FASHIONPHILE services, including Buy Online, Pick Up In-Store, Dropoffs, and general customer care are supported by Service Desks at select Neiman Marcus locations that do not yet have a FASHIONPHILE Selling Studio. 
Neiman Marcus has a vast retail footprint enabling FASHIONPHILE to bridge the digital experience and come closer to each one of our customers. We look forward to our future with Neiman Marcus and opening a FASHIONPHILE Selling Studio at a Neiman Marcus near you.
Neiman Marcus and FASHIONPHILE are separate businesses that have partnered together to bring new ways for both buyers and sellers to easily participate in the full life cycle of ultra-luxury resale.

FASHIONPHILE founders maintain control over the company, its decisions, and its future although Neiman Marcus now owns a non-controlling portion (minority stake) of FASHIONPHILE.

Absolutely! Customers may now pick orders up from FASHIONPHILE and select Neiman Marcus locations. Simply choose the "PICK UP IN STORE" option at checkout.
  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal
  • Fashionphile Gift Cards
Each item we sell has a hang tag attached for security purposes. The tag is easily removed with a pair of scissors, however, the tag must remain attached in order to place a return.
Yes! We want you to be happy with your purchase. All item(s) must be returned to FASHIONPHILE within thirty (30) days of the purchase date with tags attached and in the original condition in order to receive a full refund. Item(s) must be postmarked within thirty (30) days of the purchase date.

Upon arrival, returned items are inspected and can take between 2-4 business days to process. Please be advised that returns of fine jewelry and watches take an average of 10 days to process once received.

Following return acceptance, refunds are issued to the selected refund method (original form of payment or FASHIONPHILE store credit gift card). Note that it may take your financial institution up to 5 business days to reflect the refunded amount.

For Fine Jewelry, Watches, Hermes Birkins, and Hermes Kellys returned within our Showrooms and Selling Studios, refunds will only be processed once the item(s) have been received back at our headquarters for inspection and acceptance.

Items purchased on Reserve will incur a 10% return fee. Gift cards are not returnable. FASHIONPHILE reserves the right to charge a 10% restocking fee to customers with excessive returns.
FASHIONPHILE accepts credit card-issued gift cards as well as FASHIONPHILE-issued gift cards. Items purchased with a gift card that are returned or canceled will have the funds refunded back to the gift card used to purchase the items. FASHIONPHILE is not responsible for lost or stolen gift cards, before or after a purchase.
Indefinitely. There is no time constraint on how long an item remains in your cart. It will stay there until it sells or you remove it. We'd love it if everyone was able to get the must have bag but sometimes it comes down to who is quicker on the draw. Create alerts for yourself to be notified when an item you're looking for comes in, check often, act fast and good luck.
Absolutely! Customers may now pick orders up from FASHIONPHILE and select Neiman Marcus locations. Simply choose the "PICK UP IN STORE" option at checkout.
All orders that have not been shipped may be canceled within your Account. Note that canceling a FASHIONPHILE Reserve Luxury Layaway will result in a 10% cancellation fee.
Yes. At Fashionphile your privacy and security are important to us. Our secure online checkout system is provided by PayPal.
Currently, our Carlsbad Showroom is available for shopping!

In Carlsbad, you may book an appointment to shop. When you arrive, you’ll be handed a FASHIONPHILE iPad to shop our inventory online. Using the ‘Options’ filter on our website, you'll select the Carlsbad Showroom location to see what items are available to view and purchase in person. Select up to ten (10) items that you would like to view by placing them in your shopping cart and our inventory teams will send down your items for you to see. Note that you can also add items to your cart from the comfort of your own home as well, and simply log in during your appointment to have the items sent down for you.

If you need assistance or have any questions during your appointment, our trained Client Experience Specialists are on hand to help. We also invite you to call one of our Personal Shoppers ahead of time to get the full experience.

COVID-19

The FASHIONPHILE Showroom at Carlsbad is open for Dropoff and Pickup by appointment only.

The FASHIONPHILE Studio at Neiman Marcus Dallas NorthPark is open for all services by appointment only.

The FASHIONPHILE Studios at Neiman Marcus Newport Beach and Beverly Hills are open for Dropoff and Pickup by appointment only.

The FASHIONPHILE Studio at Neiman Marcus San Francisco is temporarily closed and will reopen after 6/30**.

The FASHIONPHILE Showroom at NYC is temporarily closed and will reopen after 6/30**.

** These are estimated dates and are likely to be extended in accordance with new information. Read More Here
Generally, a customer can expect an order to ship within 1-2 business days. For safety we are working with a limited team, and shipping time can be delayed up to a week. Read More Here
Returns may take 2 weeks or more to process.  Read More Here
Yes, we are still accepting orders on our website and in our app. Items are currently shipping with up to a week delay. Read More Here

Pricing & Payment

All FASHIONPHILE prices or quote offers are listed in US dollars (USD). We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.
FASHIONPHILE does not offer regular sales events, however you can see the items currently on Discount here.
We do not negotiate pricing for FASHIONPHILE or FASHIONPHILE Outlet. Prices are fixed at the amount indicated on the website.
Although most items sold by FASHIONPHILE are marked 60% to 80% below their original retail price, some items may be priced higher than the original retail price due to:
  • Vintage & Rarity - Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.
  • Sold Out Item - When a particular item sells out completely at department stores, boutiques, or online, the item value may increase beyond its original retail price due to its scarcity and demand.
  • Dated Price Tags - Some items are several years old and have their original price tag attached reflecting a retail price from years ago. Due to price increases these items are now valued above the original attached price tag.
FASHIONPHILE buyers research recent sales of comparable items and consider the retail value of the item, the condition and rarity, and current fashion trends. Other considerations when pricing are our own record of sales and online sales and auctions.

FASHIONPHILE Reserve Luxury Layaway

10% of the total bags purchase price will be non-refundable in the event the FASHIONPHILE Reserve is canceled, returned, or not paid in full by the end of the 60th day. To help avoid paying the fee, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).

Note that changing items during the duration of a FASHIONPHILE Reserve is also treated as a cancellation and the 10% fee will apply.
If a FASHIONPHILE Reserve Luxury Layaway is canceled or returned, 10% of the item purchase price is kept as a cancellation fee. Changing items during a Reserve is treated as a cancellation and the 10% fee will apply.
We are not able to split the 25% down payment into different payment methods, however, you may use different payment methods per subsequent payment against your Reserve balance in amounts greater than $50. Your FASHIONPHILE Account Balance may also be used at any time towards your FASHIONPHILE Reserve Luxury Layaway.
If full payment is not received by the end of the 60th day from initial payment, the FASHIONPHILE Reserve will automatically cancel and the item will be placed back in our inventory to be sold. You will be refunded to the original payment method(s) all payments made up to that date, minus the non-refundable cancellation fee of 10% of the item's purchase price.
Yes! All items must be returned to FASHIONPHILE within thirty (30) days from the purchase date with tags attached and in the original condition to be eligible for a return.

Note that for all Reserve items that are returned or canceled, 10% of the purchase price will be deducted from your refund as a Reserve return fee.

All other return policies apply to Reserve returns.
25% of the purchase price, including item sale price, shipping, and tax (if applicable) is required for a down payment to begin your FASHIONPHILE Reserve. Payment must be made in full within 60 days of the Reserve start date. Fashionphile reserves the right to remove any item from Reserve eligibility. Review the full FASHIONPHILE Reserve Luxury Layaway Terms and Conditions here.
We do! Items listed for a minimum of 5 days are eligible for FASHIONPHILE Reserve Luxury Layaway program.
You will have 60 days to pay the balance and the item will be sent to you after the final payment is complete.
We do not allow extensions on FASHIONPHILE Reserve items. However, if you need more time than 60 days, you may cancel your Reserve and re-purchase it. This will be subject to the 10% FASHIONPHILE Reserve cancellation fee.

Shipping & Customs

Separate orders to the same customer will not automatically ship as a combined delivery, however, we are happy to accommodate combined shipping on multiple items and/or orders where possible. Please contact us at (844) 619-8902 if you would like us to ship items together.
Items are generally shipped within 1-2 business days pending payment verification and processing. FASHIONPHILE is open during normal business hours and ships only during these hours of operation (Monday-Friday 8 am-5 pm PST). FASHIONPHILE does not staff for weekends or any nationally observed holidays. A signature will be required on all shipments unless the signature requirement is waived for orders under $500.
Due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).
Orders are shipped via UPS. At checkout, you may select Ground Shipping, 2-Day, Overnight, or International Economy. All packages are sent with signature confirmation for security purposes unless the signature is waived for orders under $500.
Standard US domestic ground shipping is FREE. Express & International shipping prices are determined by item size & destination so please refer to our shipping page for a specific price quote.
You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the United States. We cannot declare any item as a "gift".
We ship almost everywhere, however, a few countries have customs policies that have made shipping luxury brand items very difficult. For this reason, we may not be able to ship items to Africa, Latin America, parts of Europe, Asia, and the Middle East.

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