We will gladly accept eligible returns within thirty (30) days of the purchase date. Please see our full return policy details below.
Item(s) must be postmarked within thirty (30) days of the purchase date. If the return does not meet that requirement, the item will not be eligible for a refund. The item will be considered for our BuyBack Program (if eligible).
Our FASHIONPHILE authenticity tag & pink return tag must be attached to receive a full refund.
Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.
FASHIONPHILE generally processes refunds within 2-4 business days of receipt depending on your refund method selection (original form of payment or FASHIONPHILE store credit gift card). Please be advised that returns of Fine Jewelry and Watches take an average of 10 days to process once received.
- For Fine Jewelry, Watches, Hermes Birkins, and Hermes Kellys returned within our Showrooms and Selling Studios, refunds will only be processed once the item(s) have been received back at our headquarters for inspection and acceptance.
If you change Banks/Credit card info between the purchase and the return, it is your responsibility to contact your previous institution and advise that a refund will be sent to the account. Similarly, if a bank gift card was used for the purchase, please do not discard the card until you are certain the item will not be returned. Refunds will be refunded to the gift card used.
- If a FASHIONPHILE gift card was used for a purchase that is refunded, a new FASHIONPHILE gift card will be issued. FASHIONPHILE is not responsible for lost or stolen gift cards, before or after purchase.
If a purchase is made under a threshold-based promotion (i.e. '$100 off orders of $1000+'), any eligible returns will result in a refund minus the coupon amount where the remaining order total is no longer above the threshold.
We accept returns on international orders as further described in our return policy For international shipments and all returns on items shipped internationally will be made in US Dollars only and in the same US Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.
We offer free and insured UPS Standard Ground shipping labels for all domestic returns within thirty (30) days of the purchase date. A FREE UPS Ground label for domestic returns can be accessed when you initiate a return from your account purchase history.
To obtain your shipping label you must first log in to your FASHIONPHILE account, then click on the “My Purchases” tab. Next, find the order you’d like to return and click “Return an Item”. Finally, complete the required information and click “Submit” to print your shipping label. *If a return option is no longer available, you have exceeded the return window.
- If you prefer to use your own return shipping method, please ship your items with adequate insurance to cover the value of the returned item, include a signature requirement, and acquire a dropoff receipt. We do not recommend using the United States Postal Service.
International return shipping cost is the responsibility of the customer.
Refunds will not include any original domestic or international shipping costs, including customs and taxes.
If returning in person, items may be taken to select FASHIONPHILE and Neiman Marcus locations.
Return Items being shipped must be sent to:
6359 Paseo Del Lago
Carlsbad, CA 92011
FASHIONPHILE Reserve Luxury Layaway Purchase
As agreed to when initiating any FASHIONPHILE Reserve order, there is a 10% Reserve cancellation fee for all Reserve cancellations and returns. It applies to cancellations prior to shipping as well as items returned after purchase.
- FASHIONPHILE Reserve is completely free so long as the Reserve is completed and not returned. It is recommended that if there is a possibility of returning the item, the item should be purchased outright (not under FASHIONPHILE Reserve) to give you time to decide on the item and avoid any fees.
- All other Return policies apply to Reserve returns.