We want you to be happy with your purchase and will accept eligible returns within 30 days of the order ship date.
- Our FASHIONPHILE ID tag & pink return tag must be attached to receive a full refund. Please return items in the dust bags provided.
- Item must be in the same condition with no missing “extras” (dust bag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in same condition as when purchased, the item will not be eligible for a refund.
- Items must be received within 30 days of shipped date. If the return does not meet that requirement, the item will be considered for our BuyBack Program (if eligible).
- FASHIONPHILE generally processes refunds within 24 to 48 hours of receipt using the same form of payment which was originally used to make the purchase.
- If you change Banks/Credit card info between the purchase and the return, it is your responsibility to contact your previous institution and advise that a refund will be sent to the previous account. Similarly, if a bank gift card was used for the purchase, please do not discard card until you are certain the item will not be returned. Refunds will be refunded to gift card used.
- If a FASHIONPHILE gift card was used for purchase that is refunded, a new FASHIONPHILE gift card will be issued to buyer. FASHIONPHILE is not responsible for lost or stolen gift cards, before or after purchase with FASHIONPHILE.
- If a purchase is made under a threshold-based promotion (i.e. '$100 off orders of $1000+'), any eligible returns will result in a refund minus the coupon amount where the remaining order total is no longer above the threshold.
- A FREE UPS label for domestic returns can be accessed when you initiate a return from your account purchase history. If you elect not to use this free domestic UPS return label, you will be responsible for the return shipping charges, and will need to include a signature requirement. We recommend that you NOT use United States Postal Service—if you do, please buy insurance and save your receipt. International return shipping cost is your responsibility.
- We do not refund Express shipping fees or International shipping charges, including customs and taxes.
- If returning in person, items may be taken to select FASHIONPHILE and Neiman Marcus .
Return Items being shipped must be sent to:
6359 Paseo Del Lago
Carlsbad, CA 92011
FASHIONPHILE Reserve Luxury Layaway Purchase
- As agreed to when initiating any FASHIONPHILE Reserve order, there is a 10% Reserve cancelation fee for all Reserve cancellations and returns. It applies to cancellations prior to shipping as well as items returned after purchase.
- All other Return policies apply to Reserve returns.
- FASHIONPHILE Reserve is completely free so long as the Reserve is completed and not returned. It is recommended that if there is a possibility of returning the item, the item should be purchased outright (not under FASHIONPHILE Reserve) to give you time to decide on the item and avoid any fees.
As a re-seller of previously owned luxury goods that sells product 'as is,' we do not provide a “warranty” of the workmanship of the brand.
FASHIONPHILE reserves the right to charge a restocking fee of 10% of the item price to customers with excessive returns.
Thank you for shopping with FASHIONPHILE!